1st Line Helpdesk Analyst

  • Location

    Near Peterborough

  • Sector:

    1st Line Support

  • Job type:


  • Salary:

    10-15 Per Hour

  • Contact:

    James Peck

  • Contact email:


  • Job ref:


  • Published:

    6 months ago

  • Duration:

    3 months

  • Expiry date:


  • Startdate:


  • Consultant:


Helpdesk Analyst / 1st line support - Near Peterborough.

Working with a leading company near Peterborough we are looking to recruit a Helpdesk Analyst.

We are looking for someone who has worked in a helpdesk role previously ideally in an ITIL environment using strong customer service skills.

Key skills required are:

  • High level Customer Service Skills and enjoys customer contact
  • High level of personal communications skills
  • Able to provide first line resolution over a wide range of issues
  • Confident and skilled in a MS Windows environment, using MS Office
  • Friendly and calming phone manner
  • Motivated and enthusiastic under pressure
  • Enjoys analysing problems and providing resolutions
  • Able to learn and react to changing circumstances rapidly
  • Basic hardware troubleshooting skills
  • Able to hold priorities and control in a pressured environment
  • Exposure to email usage and/or administration
  • Used to working in an end user environment

Please apply in Word format