1st line support

  • Location


  • Sector:


  • Job type:


  • Salary:

    £0.00 - £22000.00 per annum

  • Contact:

    Sidrah Hussain

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Consultant:


A suitable role for anyone looking to gain 2nd line experience!

Working for an innovative and dynamic, recently established, well capitalised innovative, we have a fantastic opportunity for an experienced IT Support Engineer looking to take the next step in their career. Primarily focusing on Technical Support, you will be assisting the IT Manager in a variety of managerial tasks with the overall aim to provide a high-quality IT service. You will have the opportunity to be involved/take ownership of internal IT projects, gain experience of IT Service Management and supplier management.

Primary Responsibilities:

* User management, creating / removing / password resets and access management.
* Setting up / relocating new desktops, laptops and devices such as printers / tablets etc.
* Liaising with suppliers for supports / warranty claims and other service issues.
* Monitoring alerts and taking appropriate actions (resolve issue / raise ticket with supplier)
* Maintain and develop internal IT SharePoint site.
* Housekeeping of Active Directory and Group Policy.
* Generating reports of ticketing system and identifying service issues.
* Supporting internal IT projects and taking ownership of the projects where possible.
* Maintenance and management of ESET smart antivirus server

Personal Specifications:

The successful candidate will have a solid understanding of Microsoft Azure, Office 365 and Microsoft SharePoint along with hardware including network switches, laptops, tablets and mobile phones. The applicant must be a motivated, hands-on person with great interpersonal skills and experienced in delivering excellent customer service.


* Minimum of 2-year experience within a similar role.
* Expert level knowledge of Microsoft OS and core Office applications (Win7/10 and Office 2013 and 2016)
* Solid understanding of Microsoft server 2016, Active Directory and Group Policies.
* Strong network infrastructure skills (Routing, VLANs, DNS, DHCP, Ports and Firewall)
* Microsoft Azure, Office 365, Exchange Online and SharePoint administration.
* Knowledge of server virtualisation


* HP Switches configuration
* SonicWall Firewall administration
* Web Development skills
* Understanding of ITIL
* Microsoft / Cisco certified


* Minimum of 2-year experience within a similar role.

Please click apply to be considered!