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2nd Line Systems Support Engineer -York -Hybrid -£26k

  • Location

    York

  • Sector:

    2nd Line Support

  • Job type:

    Permanent

  • Salary:

    £20k - 26k per year

  • Contact:

    Emma Haslam

  • Contact email:

    Emma@thebridgeit.com

  • Contact phone:

    0113 386 8555

  • Job ref:

    3346EM

  • Published:

    12 days ago

  • Expiry date:

    2022-07-12

  • Consultant:

    Emma Haslam

My client a leading company based in York are searching for a 2nd Line Systems Support Engineer, to be part of their Technical Services Team.

You will be responsible for managing and monitoring all installed systems and infrastructure for our managed customers. You’ll configure, test and maintain operating systems, application software and system management tools whilst proactively working to ensure the highest levels of systems and infrastructure availability.

As an 2nd Line Systems Support Engineer your main roles and responsibilities will include:

  • Working to the strict SLA’s we provide our services against to ensure that we deliver a fantastic customer experience.
  • Working on incidents, problems and requests escalated from our 1st Line team maintaining the SLA to the customer.
  • Maintaining the highest levels of communications with both external and internal customers
  • Troubleshooting, diagnosing and administering both user and infrastructure environments, including systems software, applications software, hardware, and configurations for both on-premise and cloud-based customers.
  • Working proactively and reactively with our Monitoring Platform to manage computer network performance, determining if adjustments need to be made.
  • Participate in the Out of Hours 24x7 2nd line On call rota.

Key Skills and Experience Required:

  • Microsoft Certification MCP/MCSA/MCSE/Azure Administrator level or equivalent experience
  • Proven working experience in installing, configuring, and troubleshooting Windows based environments.
  • Experience in the administration and performance tuning of Networks, Operating Systems, Storage devices and applications including SQL Databases.
  • Working cloud experience, preferably in Azure
  • Working experience with Microsoft Office 365 and InTune.
  • Solid experience with Microsoft Operating Systems Windows 7+ / Windows Server 2008R2+
  • Working Experience with virtualization and containerization (e.g., VMware, Hyper-V, Citrix)
  • Working experience with monitoring systems Experience with automation software would be desirable
  • Ability and willingness to travel within the UK and work flexibly
  • Working to follow ITILv3/4 Practices

If this sounds something of interest, please apply with your up to date CV.