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2nd Line Technician

  • Location


  • Sector:

    2nd Line Support

  • Job type:


  • Salary:

    Market related

  • Contact:

    Jenny Rostron

  • Contact email:

  • Contact phone:

    0113 380 1916

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Consultant:


2nd Line Technician

Location - Halifax, Leeds or Manchester (remote working options available)

Salary - highly competitive with excellent benefits

Here at Bridge IT we have an exciting opportunity for a 2nd Line Technician to work with an innovative, growing organisation where you will work within the support team and support all personnel across all the offices. Liaising with the IT Manager and Technical Lead for all escalations and work flow updates.

Your main duties are;

  • Supporting users on a day to day basis
  • Configuring PC’s and printers for use, basic repairs and arranging replacements
  • Exchanging broken hardware for new
  • Upgrading of mobile assets, including data and setting migration
  • Assisting the IT Manager and Technical Lead in project work
  • Working within a team-based structure for escalation and resolution of issues raised
  • Complementing and working with the IT support contractors where a quick local fix is preferential
  • Managing the stock of printer and pc consumables. Managing replacements, checking deliveries and returns as necessary
  • Maintain all helpdesk tickets by ensuring solutions, escalations and closing of tickets
  • Maintain computer systems and act as support if any system goes down
  • Monitor and respond quickly to incoming requests relate to IT issues
  • Day to day maintenance of the production/test servers and Active Directory estate

Your skills and experience;

  • Knowledge of Microsoft operating systems (Windows 10)
  • Good knowledge of Microsoft Office/Office 365
  • Experience of a domain Server based infrastructure
  • A working knowledge of Active directory. (user creation and management as an example)
  • Experience of remote control of pcs and remote system access
  • Working knowledge of the Citrix environment
  • Knowledge of Virtual machines (VMware and HyperV)
  • Have a good understanding of how applications are installed/uninstalled
  • Experience of connecting peripheral devices such as printers and configuring them
  • Ability to work consistently to very high standards and time pressures
  • Ability to work without supervision and to take responsibility as appropriate
  • Be able to take a given task to completion whilst understanding where and when assistance is necessary
  • Excellent communication skills
  • Liaise with both contractors and staff to ensure work is carried out in a timely and practical time frame
  • Ability to discuss technical issues with non-technical users