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3rd Line Support / End User Computing / EUC

  • Location


  • Sector:

    3rd Line Support

  • Job type:


  • Salary:

    £28k - 33k per year

  • Contact:

    Matt Shore

  • Contact email:

  • Contact phone:

    0113 386 8551

  • Job ref:


  • Published:

    4 days ago

  • Expiry date:


  • Consultant:

    Matthew Shore

3rd Line Support / End User Computing / EUC

Currently recruiting a 3rd Line Support / End User Computing Analyst to support and maintain the end user experience for all users by ensuring all incidents are logged and effectively resolved. A great opportunity to get involved in business-critical project work along with maintaining the core support services.


Key Responsibilities:

  • Provide End User support for all users covering a wide range of devices, desktops, laptops, mobile devices and printers
  • Prepare and transition new project deliverables into the team
  • Contribute to projects to ensure all technical requirements are captured as part of the planning process and coordinate with the team accordingly
  • Own the transition process from design to operations
  • Engage in root cause analysis for appropriate incident and problems
  • Develop and document recommendations and solutions
  • Actively record, report and raise tickets when issues and faults are identified
  • Act as SME and give relevant technical guidance to any projects and in meetings
  • Build and maintain key working relationship with other 3rd line and Platform Design teams


Key Skills

  • Understanding of a wide range of End User Computing and collaboration technologies
  • Operating System Deployment (OSD) and troubleshooting experience
  • Strong Windows administrator experience - Active Directory/Group Policy/DNS/DHCP
  • Experience of root cause analysis and problem management
  • Creation of technical and process documentation, frameworks and working to defined build standards and templates.
  • Understanding of ITIL practices



  • PowerShell, WMI, WQL / SQL query writing
  • Microsoft Exchange
  • Azure  
  • Teams/Polycom Video Conferencing Solutions
  • Intune/Airwatch