W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9uagugqnjpzgdlieluic9wbmcvymfubmvylwrlzmf1bhqucg5nil1d

Job

Account Manager

  • Location

    North Yorkshire

  • Sector:

    PMO Support , Product Owners & Product Managers

  • Job type:

    Permanent

  • Salary:

    40000-45000 Per Annum plus bonus and benefits and flexible working

  • Contact:

    Jen Rostron

  • Contact email:

    jenny@thebridgeit.com

  • Contact phone:

    01133801916

  • Job ref:

    AccountManYork

  • Published:

    4 months ago

  • Expiry date:

    2019-04-26

Technical Account Manager

Full-Time

Location – North Yorkshire

Our high-profile client is looking for aTechnical Account Managerto oversee our customers' technical needs with the provision of accurate and timely technical service before and after the point of sale.

You'll also provide technical, product and business knowledge to strengthen internal customer relationships, enhance their service and product capability, be the point of contact for client engagements and support thesales process.

Role Responsibilities;

 

  • Provide technical and product support for customers throughout the engagement life cycle
  • Provide product support teams with customer feedback to help identify potential new features or products
  • Identify cost saving initiatives
  • Analyse and respond to customer needs with relevant product features and capability
  • Collaborate with the technical teams to assist in the definition and design of solutions
  • Maintain up to date technical, product and businessskills in appropriate areas
  • Maintain an awareness of the Broadcast & Media industry and our clients business
  • Utilise technical skills to assist with Project Delivery, Service Management, Improvement initiatives, Problem Management resolution and Risk mitigation
  • Work closely with the Service Delivery team to ensure high levels of customer satisfaction
  • Ensure that new solutions are efficiently and effectively transitioned
  • Ensure that the ongoing operational requirements for new solutions are defined, documented and tested as part of service transition
  • Ensure effective risk and problem management is delivered for Customer's Services
  • Ensure service improvements are defined, implemented and tracked
  • Travel periodically based on customer and business need
  • Maintain a healthy client relationship

 

Skills and Experiences;

 

  • An ability to grasp customers' needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Ability to successfully manage customer engagements
  • Excellent analytical skills & problem-solving skills

 

Knowledge;

 

  • Proven experience as a Technical Account Manager or involvement in relevant a Service Management role
  • Solid technical background with hands on experience in digital technologies
  • Familiarity with SDLC

 

Behaviours;

 

  • High level of self-motivation with the ability to work autonomously with limited support
  • Confident, assertive and passionate in their desire to deliver excellence
  • Strong customer focus
  • Tenacious drive to succeed
  • Perseverance and grit

 

What to expect in return;

 

  • A broad remit and the chance to get your hands on some incredible tech
  • A strong ethos of knowledge sharing with weekly Lightning Talks and regular meet-ups
  • The chance to work closely with some amazingly talented people
  • Unrivalled personal growth and a clear path for development
  • Respect for your ideas and acknowledgement for a job well-done
  • A flexible approach to your job and a great work/life balance
  • A friendly, welcoming culture and a great social calendar
  • Excellent benefits package including unrivalled pension, 25 days holiday plus an extra day off for your birthday, Group Life Assurance, Group Health Insurance, free eye tests, flexible working options, and lots more!