Application Support Analyst
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Location
York, North Yorkshire
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Sector:
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Job type:
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Salary:
£40000.00 - £50000.00 per annum
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Contact:
Justin Bosman
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Contact email:
Justin@thebridgeit.com
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Job ref:
643JB_1565172146
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Published:
4 months ago
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Expiry date:
2019-09-06
The BridgeIT are working with a leading York employer who are expanding a busy Applications Support team. We are recruiting an Application Support Analyst to provide troubleshooting and 2nd Line Support to applications and systems across the business.
This is a stakeholder facing role with an emphasis on problem solving, service delivery and relationship management. This is an engaging role and you will deal with internal stakeholders both technical and non-technical.
Some of your key responsibilities will cover:
- Monitoring and maintenance of the company's applications to ensure availability, performance and capacity SLAs are maintained
- Maintaining stakeholder relationships and dealing with application related inquiries
- Preparing reports on application & system performance, reporting ticketing trends, incident reporting and measurements against SLAs
- Resolving major operational incidents
- Owning root cause analysis and preventative steps
- Supporting the transition of IT projects from delivery to operational readiness
This role requires you to have
- General knowledge of software development principles, database management, middleware, and server configuration.
- Experiencing of solving complex technical problems across multi-tiered enterprise applications.
- Experience and ability to provide customer service
- Experience and confidence of dealing with senior stakeholders both externally and internally
If you have the ability to write SQL queries, knowledge of CD/CI principles and familiarity with monitoring that would fit in well with this role.
The salary on offer will be between £40,000 to £50,000 with one of the best pension, a personal training fund which you can use for any IT certification and a bonus scheme.
Please get in touch with me or apply to the role and Ill be in touch with more information.
