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Business Analyst - ITSM

  • Location


  • Sector:

    Business Analyst

  • Job type:


  • Salary:

    £500.00 - £540.00 per day

  • Contact:

    Matt Shore

  • Contact email:

  • Job ref:


  • Published:

    8 days ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


  • Consultant:

    Matthew Shore

Business Analyst - ITSM / Service Management / ServiceNow

My Leeds based client is looking to recruit a Contract Business Analyst with ITSM experience to join an existing piece of work around the implementation of ServiceNow across a wide number of Business areas, defining drivers, objectives, scope, high level and detailed requirements.

Key responsibilities:

  • Maintaining and grooming the backlog of work, undertaking detailed analysis where required
  • Take responsibility for the detailed specification and modelling of solutions using Agile methods and techniques
  • Comfortable capturing requirements documented as epics and user stories with appropriate documentation and delivering via sprints and associated scrum meetings
  • Work collaboratively with various stakeholders - Programme and Project Managers, Developers, QA, Architecture, InfoSec, Service Owners and 3rd parties
  • Help conduct investigations at a strategic level and assure the feasibility of proposed solutions
  • Investigate business problems and opportunities and specify change to business processes
  • Ensure vision, drivers, objectives and benefits are understood

You will need experience in the following:

  • Have a demonstrable career implementing ServiceNow or other ITSM tool within an Agile environment
  • Have a proven ability to work with key stakeholders in an enterprise environment
  • Be skilled in using Business Analysis techniques and Information modelling tools