30000-33000 Per Annum
3 months ago
Contact Strategy Analyst
Location - Leeds City Centre
Salary - £30,000 - £33,000 plus benefits
You'll be involved in analysing all current contact strategies, driving future contact points and preparing outbound daily dial campaigns along with preparing daily trace files to 3rd parties, then verifying the returned information before it us updated in the case management system.
This role will also involve you engaging with the rest of the business and various stakeholders to understand their needs whilst driving efficiencies when communicating with customers.
This role would also suit Dialler Analysts, Resource Analysts
Key Skills & Experience
- Excellent stakeholder engagement and management
- Optimising contact strategy using various methods
- Monitoring dialler/email/SMS letter campaigns
- Strong SQL
- Advanced Excel