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Job

Contact Strategy Analyst

  • Location

    Leeds

  • Sector:

    Change & Transformation

  • Job type:

    Permanent

  • Salary:

    30000-33000 Per Annum

  • Contact:

    Dan Holden

  • Contact email:

    dan.holden@thebridgeit.com

  • Job ref:

    CSA-WY-DH

  • Published:

    5 months ago

  • Expiry date:

    2019-03-17

  • Consultant:

    #

Contact Strategy Analyst

Location - Leeds City Centre

Salary - £30,000 - £33,000 plus benefits

The Role

You'll be involved in analysing all current contact strategies, driving future contact points and preparing outbound daily dial campaigns along with preparing daily trace files to 3rd parties, then verifying the returned information before it us updated in the case management system.

This role will also involve you engaging with the rest of the business and various stakeholders to understand their needs whilst driving efficiencies when communicating with customers.

This role would also suit Dialler Analysts, Resource Analysts

Key Skills & Experience

  • Excellent stakeholder engagement and management
  • Optimising contact strategy using various methods
  • Monitoring dialler/email/SMS letter campaigns
  • Strong SQL
  • Advanced Excel