IT Service Delivery Manager

  • Location


  • Sector:

    Service Manager

  • Job type:


  • Salary:

    £50000.00 - £55000.00 per annum

  • Contact:

    Tom Milner

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Consultant:


IT Service Delivery Manager

Full Time

Leicester/ St Ives

£50,000 - 55,000

The Bridge It are recruiting for an experienced IT Service Delivery Manager to join a property and legal services group based in Leicester in a challenging and rewarding role, with fantastic opportunities for progression.

The role will play a key role in managing, developing and shaping a team of IT technicians to solve a wide range of issues in the best possible way. The successful candidate with have a confident and passionate professional with a pragmatic approach to work.

Duties and responsibilities

  • Management of the Tier1/2 IT Service desks based in Leicester and St Ives.
  • Ensuring that all service desk analysts are working to the correct standards
  • Ensure agreed day to day SLA's/OLA's are achieved within the service desks, supporting the IT teams and 3rd parties that contribute to meeting KPI's, with escalation as required
  • Provide regular and accurate management reports on IT Service performance
  • Provide regular and accurate management reports on IT Service performance
  • Any other duties as reasonably required by the Head of IT Infrastructure and Service.

The ideal candidate will have the ability to remain calm under pressure and be adaptable to change. Have excellent time management skills with the ability to work to tight deadlines and be passionate about delivery and service.


  • At least 5 year's experience in a similar role with a proven track record
  • The experience can be from a variety of different commercial or financial environments although ideally from a legal organisation

This role will require travel to other UK sites, cost will be covered.

If this is a role you feel you would be a strong fit for and would like to be put forward for please send your CV to the attached email for immediate consideration.