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Job

IT Service Desk Technician

  • Location

    Leeds, West Yorkshire

  • Sector:

    Support

  • Job type:

    Contract

  • Salary:

    Up to £120 per day

  • Contact:

    Sidrah Hussain

  • Contact email:

    Sidrah@thebridgeit.com

  • Job ref:

    633SHN_1564412504

  • Published:

    26 days ago

  • Duration:

    3 months

  • Expiry date:

    2019-07-30

We are currently looking for IT Service Desk Technician to work for a well renowned legal company, based in the Leeds city centre. The duties for this role are as follows:

  1. Take and record calls (incidents and service requests) on the IT service desk system, ensuring that all client contact and updates are recorded.
  2. Investigate, monitor and resolve any incidents/service requests assigned to you.
  3. Liaise with our internal and external clients, IT support personnel and external suppliers to resolve incidents.
  4. Keep the Service Desk application and colleagues updated with the status of incidents.
  5. Chase overdue incidents.
  6. Liaise with the Line Managers to identify, diagnose and resolve problems impacting the IT environment.
  7. Application delivery, Patching and Anti-Virus
  8. Virus check removable media as and when required.
  9. Install software where appropriate.
  10. Demonstrate how to use the loan equipment on request e.g. portable PC's, printers and projectors.
  11. Check loan equipment including all parts and consumables in and out.
  12. Ensure visibility on the internal client floors on a regular basis with a view to developing a working relationship with internal clients in the wider practice and where appropriate walk the internal client floors to maintain that visibility and act as an ambassador for IT.
  13. Trend Analysis and Problem Management
  14. Work with a variety of Business and Technical teams to enhance service

If you have service desk experience and are interested in this role. Please click apply to be considered for the 3 month contract position.