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Job

IT Support Engineer.

  • Location

    Knaresborough

  • Sector:

    Technical Support Engineer

  • Job type:

    Permanent

  • Salary:

    28000 Per Annum

  • Contact:

    Sidrah Hussain

  • Contact email:

    Sidrah@thebridgeit.com

  • Contact phone:

    0113 386 8558

  • Job ref:

    it support eng/01

  • Published:

    3 months ago

  • Expiry date:

    2019-05-24

Working for an innovative and dynamic, recently established, well capitalised innovative, we have a fantastic opportunity for an experienced IT Support Engineer looking to take the next step in their career. Primarily focusing on Technical Support, you will be assisting the IT Manager in a variety of managerial tasks with the overall aim to provide a high-quality IT service.You will have the opportunity to be involved/take ownership of internal IT projects, gain experience of IT Service Management and supplier management.

Primary Responsibilities:

  • User management, creating / removing / password resets and access management.
  • Setting up / relocating new desktops, laptops and devices such as printers / tablets etc.
  • Liaising with suppliers for supports / warranty claims and other service issues.
  • Monitoring alerts and taking appropriate actions (resolve issue / raise ticket with supplier)
  • Maintain and develop internal IT SharePoint site.
  • Housekeeping of Active Directory and Group Policy.
  • Generating reports of ticketing system and identifying service issues.
  • Supporting internal IT projects and taking ownership of the projects where possible.
  • Maintenance and management of ESET smart antivirus server

The successful candidate will have a solid understanding of Active directory, VMware, Windows server, or hype-v

Essential:

  • Minimum of 2-year experience within a similar role.
  • Expert level knowledge of Microsoft OS and core Office applications (Win7/10 and Office 2013 and 2016)
  • Solid understanding of Microsoft server 2016, Active Directory and Group Policies.
  • Strong network infrastructure skills (Routing, VLANs, DNS, DHCP, Ports and Firewall)
  • Knowledge of server virtualisation
  • The applicant must be a motivated, hands-on person with great interpersonal skills and experienced in delivering excellent customer service.