£30000 - £35000.00 per annum
about 1 month ago
My client a Global solution provider specialising in IOT, Cloud and Unified Communications technologies are looking for 6 support engineer to join a newly created division within their London office. This is an exciting opportunity to join a highly innovative and rewarding employee who look after their staff with the chance to progress through the company.
As a 24x7 shift engineer at my clients IT Operation Centre ,you will act as the 1st and 2nd level support and play a crucial role in early recovery of network /customers services in the event of faults and issues. Carry out a variety of technical tasks to meet or exceed customers expectation by liaising with vendors, carriers, third-parties, and other related organisations. Contribute in delivering new services and products from operational perspective. Execute tasks assigned by the line manager and contribute in building a strong team. All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.
The role requires you to work 4 day on 4 days off, on a 12 hour shift pattern. We are looking for 6 engineers to join a newly created division within this global solution provider
Manage a variety of IoT /network including mobile service alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone).
Update trouble ticket systems and customer documentation with fault history.
Contact and co-ordinate 3rd party suppliers, or other resources, to help achieve trouble resolution.
Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities
Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work.
Carry out with a high level of accuracy and professionalism BAU tasks such as, and not limited to, tape changes, system administrations and reporting.
Attend customer meetings regarding issue, projects or maintenance contract work.
Create ad-hoc reports concerning customer issues as and when required.
Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary.
Knowledge, Skills, Experience and Key Competencies
Knowledge and proficiency in maintenance and installation of network infrastructure, Security, Server or Virtualization.
Fluent English language skills required (Verbal and written).
Ability to investigate and source answers to various service portal, ticket, email and telephony enquiries.
Proven customer service and facing experience, at all customer levels.
Flexible approach, able to work outside of normal working hours when requested.
Strong time management/multi tasking & organisational skills.
Good communication with customers, colleagues and related 3rd party vendors.
A valid CCNP/CCNA, JNCIP, MCSE, MCSA, VCP certification and besides IoT /mobile networking experieince will be an advantage.
Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
Strong work ethic and reliable time keeping and attendance.