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ITIL Service Improvement Project Manager - Leeds

  • Location

    Leeds

  • Sector:

    Service Delivery

  • Job type:

    Contract

  • Salary:

    £0.00 - £490.00 per day

  • Contact:

    James Peck

  • Contact email:

    James.peck@thebridgeit.com

  • Job ref:

    2599JP_1630687547

  • Published:

    25 days ago

  • Expiry date:

    2021-10-03

  • Consultant:

    James Peck

ITIL Service Improvement Project Manager - Fully Remote - £490 per day (Inside IR35)

The Bridge IT have partnered with a leading educational organisation to recruit a Project Manager with a focus on Service Improvement.

The role is a 6 month long contract and will be fully remote. You will be focusing on the Digital Improvement of services related to a user base of 50,000. Within this role you will be fundamental in the transformation of the company Services, Service Design and Service Roadmapping.

Key Skills:
* Knowledge Management Solutions, AI Automation and Chatbots
* Operating models for support teams, (Help Desk, 2nd Line, 3rd Line) including Standard Operating Procedures or Work Instructions
* Application Lifecycle Management
* Service Catalogue and Service Catalogue Management
* Service Level Management
* Process mapping