£0.00 - £490.00 per day
25 days ago
ITIL Service Improvement Project Manager - Fully Remote - £490 per day (Inside IR35)
The Bridge IT have partnered with a leading educational organisation to recruit a Project Manager with a focus on Service Improvement.
The role is a 6 month long contract and will be fully remote. You will be focusing on the Digital Improvement of services related to a user base of 50,000. Within this role you will be fundamental in the transformation of the company Services, Service Design and Service Roadmapping.
* Knowledge Management Solutions, AI Automation and Chatbots
* Operating models for support teams, (Help Desk, 2nd Line, 3rd Line) including Standard Operating Procedures or Work Instructions
* Application Lifecycle Management
* Service Catalogue and Service Catalogue Management
* Service Level Management
* Process mapping