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Problem Manager

  • Location


  • Sector:

    IT Support Manager

  • Job type:


  • Salary:

    £40000.00 - £45000.00 per annum + bonus and car

  • Contact:

    Jenny Rostron

  • Contact email:

  • Job ref:


  • Published:

    28 days ago

  • Expiry date:


  • Consultant:

    Jen Rostron

Problem Manager

Location - London

Salary £37k - £45k plus bonus and car

We have an exciting opportunity for a Problem Manager to work as part of a Service Delivery Team, the Problem Manager will be responsible for improving the value of IT to the business by reducing the occurrence of systematic issues within their services. These improvements could be technical, procedural or behavioural and will require working across multiple partners and functions to achieve these goals.

Your responsibilites;

  • Ownership of the Problem Management process
  • Driving Continual Service Improvement (CSI)
  • Leading reviews post Major Incidents and capturing lessons learnt
  • Manage the data flow of Problems between stakeholders to ensure all parties are aligned and progressing with Problem related tasks
  • Reduction of Incidents into the Service Desk through successful implementation of activities identified through the Problem Management process
  • Measuring the success of Problem Management through business lead metrics and measures
  • Data analysis to identify and prioritise Problem management activity
  • Perform and deliver consistently in a continuously changing, complex environment
  • Drive and mature all Problem management activities to increase value to the business
  • Produce reports and presentations to improve communications back into the business

To be successful in this role you must have;

  • Problem management experience essential - should be working as a Problem Manager in current, or recent role
  • Experienced in Continual Service Improvement (CSI) process and application
  • Computer-literate - proficient with Microsoft Word, Excel, Power Point
  • Pragmatic, thoughtful and customer driven
  • Demonstrate capability to build shown networks and relationships across the business to support requirements of the team
  • Strong customer centric orientation
  • Varied technical background
  • Ability to communicate technical information to non-technical audiences
  • Comfort and experience working in a fast paced and changing working environment