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Job

Project Manager - Contact Centre

  • Location

    Milton Keynes, Buckinghamshire

  • Sector:

    Senior Project Manager

  • Job type:

    Permanent

  • Salary:

    £40000.00 - £80000.00 per annum

  • Contact:

    Garry Milner

  • Contact email:

    Garry@thebridgeit.com

  • Job ref:

    850GM_1568994702

  • Published:

    about 1 month ago

  • Expiry date:

    2019-10-20

Project Manager - Contact Centre, Outsourcing

We are working with a large organisation Milton Keynes and they are looking for an experienced Project Manager who will take responsibility for delivery of large projects within an outsourced contact centre environment, within the financial services sector.

Takes overall ownership for all aspects of large projects or initiatives from initiation to delivery, so that projects are completed on time, to the required scope & objectives, and within budget.
Is seen as the point of contact / subject matter expert for their projects with the accountability and authority to deliver. Acts as a liaison with other areas in the organisation to secure specialised resources and contributions for the project.
Designs, communicates, manages and implements the plan for completing the project, and tracks progress and performance against it. Identifies, resolves, or escalates issues and risks in order to ensure full awareness and to minimise delays.
Leads and manages the analysis of project requirements, identifies and understands the cost estimates, resources, and time required to complete the project(s), and ensures project goals and requirements are met within time, cost, and quality parameters.
Conducts project meetings, and prepares regular reports to communicate the status of the project to multiple levels including external & internal senior management. Works with stakeholders and identifies and establishes priorities, allocates tasks, and coordinates project staff to meet project targets and milestones and ensures project is delivered to the internal and/or external client's satisfaction.

Knowledge & Skills

SKILLS/KNOWLEDGE Having wide‐ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways having ownership of a sub‐function, account, or matrix management responsibilities

JOB COMPLEXITY Works on complex issues where analysis of situations or data requires an in‐depth evaluation of variable factors exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results networks with key contacts outside own area of expertise builds on/maintains external relationships of assigned accounts

Qualifications

Minimum Qualifications

Required Experience: Typically, Minimum 6 Years Relevant Experience in project management within the contact centre environment, preferably within financial services and / or outsourcing

Required Education:
Bachelors Degree ‐ No designated field or equivalent training and/or work experience in lieu of a degree

Preferred Qualifications
Preferred Certification(s) / Licensing: Prince2, Project Management Professional (PMP) or equivalent