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Job

Project Support Officer

  • Location

    Cambridge, Cambridgeshire

  • Sector:

    Project Manager / Project Support

  • Job type:

    Permanent

  • Salary:

    £30000 - £35000 per annum

  • Contact:

    Flynn Brook

  • Contact email:

    Flynn@thebridgeit.com

  • Job ref:

    PSO/SI_1559133930

  • Published:

    20 days ago

  • Expiry date:

    2019-06-28

  • Startdate:

    ASAP

The Bridge are currently looking for a IT Project Support Officer for a business on the outskirts of Cambridge


Responsibilities:

  • Manage data requests with third party provider including
  • Understanding and reporting on data due dates within SLA
  • Managing and escalating issues
  • Managing third party to deliver against SLA due dates
  • Liaising with counterpart in the business area and providing regular updates
  • Project Manage IT Helpdesk & Development & Reporting resources to complete set up and support tasks
  • Maintain Agent Set up excel worksheets
  • Maintain Salesforce test environments as administrator (training provided)
  • Validate data and provide test data to business to test and validate and support business testing
  • Ensure all artefacts are available and tested before giving Go Live go-ahead status on each agent to the business

About you

You will be a dynamic problem solver who is organised and has the ability to quickly report and escalate problems for resolution. They will also be a logical thinker who can articulate themselves well to a varied audience. The IT Project Support Officer will be required to work well in a small team but can also work independently and be decisive when required and will be expected to work closely with IT Project Managers, technical developers and Business area.