Up to £0.00 per annum
13 days ago
Relationship Manager - £45,000 plus benefits - York
The Bridge IT are working with a global financial organisation to recruit a Relationship Manager to work within their Service Delivery function based in York
As a Relationship Manager you will oversee the operational model across multiple Third Party Providers ensuring alignment to non-functional requirements across their Business As Usual service provision, partner contract renewal, and new third-party contracts.
You will take the holistic management of two to three partners and their production services alongside managing service transition into BAU by working with the relevant business areas via stakeholder management.
Responsible for the holistic management of two to three partners (depending on level of service complexity) and their production services, tracks Partner service-level performance and proactively identifies ways of continuously improve service to exceed client expectations.
Develops and delivers continuous service improvement plans and initiatives for clients and their use of products or platforms. Conducts root cause analysis to develop action plan implementation.
Manages service transition into BAU by working with the relevant business areas via stakeholder management, in the transfer of new clients, products and platforms on go-live.
Conducts regular Service Reviews with allocated partners, acting as a Client advocate with multiple internal teams to address any service deficiencies and escalation of Partner issues.
Acts as client escalation point in the event of need for Severity 1 incidents.
Experience of BAU operational management of financial services third parties. Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead)
*Apply now for immediate consideration*