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Job

Second Line Support Engineer

  • Location

    Leeds

  • Sector:

    Technical Support Engineer

  • Job type:

    Permanent

  • Salary:

    27000 Per Annum

  • Contact:

    Sidrah Hussain

  • Contact email:

    Sidrah@thebridgeit.com

  • Contact phone:

    0113 386 8558

  • Job ref:

    Supporteng

  • Published:

    5 days ago

  • Expiry date:

    2019-05-16

2ndLine IT Support Engineer

Permanent

Leeds - Commutable from Bradford, York and Manchester

The Bridge IT are looking to recruit a 2ndLine IT Support Engineer to join a growing team based in Leeds. Ideally you will already have experience in a 2ndLine Technical Support Engineer role, you will be responsible for providing excellent technical service to an expanding customer base.

Key Responsibilities:

  • Provide excellent customer service
  • Perform regular Network and Active Directory management tasks
  • Report, update and track incidents
  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.
  • Basic remote access solution implementation and support on Citrix.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • System documentation maintenance and review.
  • Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages

Skills Required:

  • Advanced understanding of operating systems, business applications, printing systems and network systems.
  • Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multitask and adapt to changes quickly.
  • Technical awareness; ability to match resources to technical issues appropriately.
  • Windows Server 2008/2012 R2/2016.
  • Citrix XenServer.
  • Citrix XenApp.
  • Windows XP through to Windows 10.
  • Firewalls / Security (SonicWALL beneficial).
  • Networks – LAN/WAN/Routers.
  • Active Directory.
  • QL Server.
  • MS Exchange.

This is a fantastic opportunity to join a growing team and progress your career. If you're a self motivated passionate individual and are keen to work in a fast paced dynamic environment please apply with your CV for immediate consideration.