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Job

Senior Application Support Analyst - Web/Server Applications

  • Location

    York, North Yorkshire

  • Sector:

    Application Support Analyst

  • Job type:

    Permanent

  • Salary:

    £40000.00 - £50000.00 per annum

  • Contact:

    Justin Bosman

  • Contact email:

    Justin@thebridgeit.com

  • Job ref:

    643JB_1566981572

  • Published:

    about 2 months ago

  • Expiry date:

    2019-09-27

The BridgeIT are working with a leading York employer who are expanding a busy Applications Support team. We are recruiting an Application Support Analyst to provide troubleshooting and Support to applications and systems across the business.

This is a stakeholder facing role with an emphasis on problem solving, service delivery and relationship management. This is an engaging role and you will deal with internal stakeholders both technical and non-technical.

Some of your key responsibilities will cover:

  • Monitoring and maintenance of the company's applications to ensure availability, performance and capacity SLAs are maintained
  • Maintaining stakeholder relationships and dealing with application related inquiries
  • Preparing reports on application & system performance, reporting ticketing trends, incident reporting and measurements against SLAs
  • Resolving major operational incidents
  • Owning root cause analysis and preventative steps
  • Supporting the transition of IT projects from delivery to operational readiness

This role requires you to have

  • General knowledge of software development principles, database management, middleware, and server configuration.
  • Experiencing of solving complex technical problems across multi-tiered enterprise applications.
  • Experience and ability to provide customer service
  • Experience and confidence of dealing with senior stakeholders both externally and internally

If you have the ability to write SQL queries, knowledge of CD/CI principles and familiarity with monitoring that would fit in well with this role.

The salary on offer will be between £40,000 to £50,000 with one of the best pension, a personal training fund which you can use for any IT certification and a bonus scheme.

Please get in touch with me or apply to the role and Ill be in touch with more information.