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Job

Service Delivery Manager

  • Location

    Leeds, West Yorkshire

  • Sector:

    Service Manager

  • Job type:

    Permanent

  • Salary:

    £25000.00 - £35000.00 per annum

  • Contact:

    Matt Shore

  • Contact email:

    Matt.Shore@thebridgeit.com

  • Job ref:

    939MS_1570807359

  • Published:

    10 days ago

  • Expiry date:

    2019-11-10

  • Consultant:

    Matthew Shore

Service Delivery Manager

A new position has arisen to recruit a Service Delivery Manager for a web agency based in Leeds. In this position, you will be responsible for the change management processes, maintaining and managing all live IT services and managing the full software service delivery. An exciting opportunity to join a growing business who are currently building a service management team.

Responsibilities:

* Manage the service desk and respond to enquiries within agreed SLA's
* Work with key clients through an RFC / CAB process to ensure all change is effectively managed
* Be the conduit between clients and third-party services, keeping them informed when changes occur
* Have the ability to communicate with stakeholders at all levels
* Maintain accurate customer data relating to service
* Provide service reports and work to agreed KPI's,
* Proven experience working within an IT / Agency Service Desk
* ITIL qualification and experience required
* Experience of working within Change Management