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Job

Service Delivery Manager

  • Location

    Redhill, Surrey

  • Sector:

    Service Delivery

  • Job type:

    Permanent

  • Salary:

    £50000 - £55000 per annum

  • Contact:

    Emma Haslam

  • Contact email:

    Emma@thebridgeit.com

  • Job ref:

    1258EM_1579600241

  • Published:

    about 1 month ago

  • Expiry date:

    2020-02-12

  • Consultant:

    #

My client a leading company based in Redhill are searching for Service Delivery Manager to effectively manage the delivery of the service operations including sub-contracts using resources to the levels and timescales stated within the contract and to budget.

Key Responsibilities Include:

  • To lead on all matters relating to performance management
  • Manage the delivery of contractual obligations for Services
  • Manage the relationship between external stakeholder and the business.
  • To liaise with other Customer Services Managers, Engineering functions and Sub-Contractors in managing SLAs and KPIs to ensure its contractual obligations
  • To seek opportunities to reduce operating costs at all times
  • To be the principal point of contact on all matters, including technical queries, relating to performance matters, inclusive of technical queries and downtime exemption applications.
  • Management of the financial performance of the contract and to assist with the annual budget requirements of the Customer Services Department

Key Skills and Experience Required:

  • Strong track record of management experience within a customer service environment
  • Customer Service's experience in a transport orientated industry
  • Ability to demonstrate business awareness and operational knowledge.
  • Ability to demonstrate detailed knowledge of performance measurement techniques and their application

Desirable:

  • Experience of transport sector.
  • Knowledge of processes and procedures relating to Ticketing.
  • Knowledge of contract management in a transport/commercial environment.
  • Knowledge of practical application of ISO 9001 and relevant Health and Safety Legislation
  • Basic understanding of business finance

If this sounds something of interest please apply with your up to date CV for immediate consideration.