Service Design and Transition Manager

job info

  • Location: England
  • Job type: Contract
  • Job sector: IT
  • Salary: GBP£0 - 500 per day / Year
  • Published: October 9, 2023

Service Design & Transition Manager – Remote – 3 month contract – £500 P/D

The Bridge IT have partnered with a global FTSE100 organisation to recruit a Service Design & Transition Consultant to join their team on an initial 3 month basis. The role will be an initial 3 months, with likelihood of extension thereafter.

As a Service Design and Transition Manager you will be planning and organising people, infrastructure, communication and material components of a service to improve its quality and the interaction between the Technology function and our business customers.

What will you do:
• Act as the main contact into the Service Design & Transition function for the assigned project managers. Collaborating with stakeholders from all levels and disciplines to ensure effective alignment of Service Design and Transition practices and delivery of Service Design and transition activities throughout project/programme phases.
• Responsible for all service design activities from initial Service Impact assessment, to weaving non-functional requirements into service design, reviewing technical design meets the service acceptance criteria through to creation of Service design package and BAU support model documentation.
• Engaging at the early stages of a technical or service solution to ensure the design will either integrate with the existing service model and skillsets or highlight the need for new skills and updates to the service model (e.g., KPIs, SLAs, OLAs) within Impact Assessment stage.

The successful candidate will possess the following:
• Strong experience in defining services to run, operate and change where you have been translating technical and business requirements into Service design artefacts, creating, managing, and updating a wide range of service documentation.
• Demonstrable qualifications and experience working and practicing ITIL Service Design/Architecture and Service Transition Management best practices. ITIL foundation v3 or v4 qualification is a minimum requirement.
• Experience of Service Design in Infrastructure, End User Computing (EUC), Office moves, acquisitions / business integration. Experience of SAP Supply Chain is desirable

Apply now for immediate consideration