Banner Default Image

Liquid error: internal

Service Desk Analyst - 1st Line

  • Location


  • Sector:

    Service Desk Analyst

  • Job type:


  • Salary:

    Market related

  • Contact:

    Kate Mangahis

  • Contact email:

  • Contact phone:

    074 119 60553

  • Job ref:


  • Published:

    9 days ago

  • Expiry date:


Job Title: Service Desk Analyst – 1st Line

Location: Leeds

Employment Type: Permanent


Job Description

Requirement for a 1st Line Service Desk Analyst to join a dynamic law firm based in Leeds. The successful candidate will act as the first point of contact for end users. You will have an experience as a Service Desk Analyst and demonstrable knowledge in Microsoft Technologies.



  • Communication, providing updates, support request and provide resolution.
  • Complete daily, checks ensuring that checks are recorded, and any identified problems are addressed and dealt with appropriately
  • Flag any system problems or major incidents
  • Promote IT policies and procedures to the business ensuring they are adhered to at all times.
  • Proactively report any potential or confirmed breaches of the firm’s IT security policies.
  • Escalate unresolved support issues to the 2nd Line Service Desk team



  • Demonstrable working knowledge with Active Directory, Windows 10 Desktop, Windows Server, Office 365, Azure 365, Antivirus and Drive encryption, IP based telephone systems, Remote Desktop Services and network principles.
  • Excellent customer service skills.
  • Strong investigation and troubleshooting skills
  • Strong ability to manage own time and workload.
  • Excellent team working skills.