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Service Desk Analyst - Inside IR35

  • Location

    Southampton

  • Sector:

    Service Analyst

  • Job type:

    Contract

  • Salary:

    Up to £13.80 per hour

  • Contact:

    Dan Holden

  • Contact email:

    Dan.holden@thebridgeit.com

  • Job ref:

    1826DH_1604419303

  • Published:

    30 days ago

  • Expiry date:

    2020-12-03

  • Consultant:

    Daniel Holden

Service Desk Analyst - Inside IR35

Hourly Rate - £13.80 - Inside IR35

Duration - 6 months

Location - Southampton/Remote

The Role

This is an exciting role for an experienced Service Desk Analyst who is able to provide First and Second level fixes. Working on a rota between the hours of 8am and 5pm you will;

  • Diagnose and resolve technical incidents and requests at first level to minimise the impact of incidents or requests. and co-ordinate IT support by 2nd level teams
  • Obtain both technical information and business impact from customers to enable support teams to resolve incidents or fulfil requests effectively

Key Skills & Experience

  • Good Microsoft Office skills (Outlook, Word Excel)
  • Good investigative and problem-solving skills
  • Organisational skills and an ability to prioritise tasks and deliver to deadlines
  • Very good communication skills both written and oral
  • Good knowledge of Windows 10
  • Good Knowledge of Active Directory & Exchange