Service Desk Analyst

job info

  • Location: Hemel Hempstead
  • Job type: Permanent
  • Job sector: IT
  • Salary: GBP£20k - 25k per year / Year
  • Published: December 14, 2023

My client a leading company based in Hemel Hempstead are searching for a Service Desk Analyst.

Operating as a Service Desk Analyst you will be responsible for resolving calls from customers as quickly as possible. 

With first class customer service and technical skills, this role will also require you to assist the Service Desk Team Lead in identifying any areas of improvement, recommendations and updating/creating knowledge documents.

This role will require Shift Pattern work Monday through Sunday.

Key Skills and Experience Required:

  • Windows 10 
  • Active Directory 
  • Microsoft skills using Outlook, Word and Excel
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to work as part of a team
  • Strong problem solving skills
  • Genuinely want to deliver 1st class customer service
  • Ability to work in a busy, results focused and thriving environment
  • Comprehensive understanding of IT technologies and support principles
  • ITIL certified  (Desired)

If this sounds something of interest, please apply with your up to date CV for immediate consideration.