Service Desk Engineer

  • Location

    North East England, England

  • Sector:

    Service Desk Analyst

  • Job type:


  • Salary:

    £0.00 - £24000.00 per annum

  • Contact:

    Tom Milner

  • Contact email:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Consultant:


Service Desk Engineer


The Bridge IT are looking for a service desk engineer with strong customer service skills and a good IT knowledge to join a rapidly growing digital business. We are looking for someone that can work both independently and, in a team-orientated environment, has experience writing technical knowledge articles and the ability to communicate clearly with customers, internal teams and senior managers.

The ideal candidate will have an understanding and basic technical skill in HTML, JavaScript, CSS and XML with the ability to resolve issues and have a clear understanding of incident management.

Roles and responsibilities

* Provide 1st level support to customers and internal teams
* Process Service Requests for customers and internal teams
* Asses impact of ticket and priorities & categories accordingly
* Working to agreed SLAs to ensure resolution is provided to customers within a timely manor
* Fault diagnosis/resolution skills
* Ensure customers kept informed of the progress of their issue
* Escalate tickets to appropriate teams
* Follow Major Incident Process

Desirable attributes

* Experience working with server-side web technology
* Web support/development experience
* ITIL Problem & Change Management
* ISO process understanding
* Experience using Freshservice

If you are a highly flexible, well organised individual and are keen to work with the latest technologies then please apply with your CV for immediate consideration.