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Job

Technical Account Manager

  • Location

    West Yorkshire, England

  • Sector:

    Project Management

  • Job type:

    Permanent

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Jenny Rostron

  • Contact email:

    Jenny@thebridgeit.com

  • Job ref:

    388JRN_1562856560

  • Published:

    2 months ago

  • Expiry date:

    2019-08-10

Technical Account Manager
Location - North Yorkshire
Salary - Competitive plus benefits and flexible working

We have an exciting opportunity for a Technical Account Manager to oversee the customers' technical needs with the provision of accurate and timely technical service before and after the point of sale. You'll also provide technical, product and business knowledge to strengthen internal customer relationships, enhance the service and product capability, be the point of contact for client engagements and support the sales process.

Role Responsibilities
* Provide technical and product support for customers throughout the engagement life cycle
* Provide product support teams with customer feedback to help identify potential new features or products
* Identify cost saving initiatives
* Analyse and respond to customer needs with relevant product features and capability
* Collaborate with the technical teams to assist in the definition and design of solutions
* Maintain up to date technical, product and business skills in appropriate areas
* Maintain an awareness of our clients business
* Utilise technical skills to assist with Project Delivery, Service Management, Improvement initiatives, Problem Management resolution and Risk mitigation
* Work closely with the Service Delivery team to ensure high levels of customer satisfaction
* Ensure that new solutions are efficiently and effectively transitioned
* Ensure that the ongoing operational requirements for new solutions are defined, documented and tested as part of service transition
* Ensure effective risk and problem management is delivered for Customer's Services
* Ensure service improvements are defined, implemented and tracked
* Travel periodically based on customer and business need
* Maintain a healthy client relationship
* Ensure the maintenance and production of relevant documentation relating to product features, marketing, service and technical content for internal and external consumption.
* Ensure that our clients service requirements are resolved against our SLAs and our high quality service and delivery standards. Must be able to represent client needs within a technical audience.
* Contribute to and delivery relevant reporting across the Customer Success and Broadcast & Media functions to internal and external parties.
* Create, manage and maintain effective customer portals and content
Your Skills and Experiences
* An ability to grasp customers' needs and suggest timely solutions
* Excellent verbal and written communication skills
* Ability to successfully manage customer engagements
* Excellent analytical skills & problem-solving skills
* Proven experience as a Technical Account Manager or involvement in relevant a Service Management role
* Solid technical background with hands on experience in digital technologies
* Familiarity with SDLC
* High level of self-motivation with the ability to work autonomously with limited support
* Confident, assertive and passionate in their desire to deliver excellence
* Strong customer focus
* Tenacious drive to succeed
* Perseverance and grit

What to expect in return
* A broad remit and the chance to get your hands on some incredible tech
* Personal growth and a clear path for development
* Respect for your ideas and acknowledgement for a job well-done
* A flexible approach to your job and a great work/life balance
* A friendly, welcoming culture and a great social calendar
* Excellent benefits package including pension, 25 days holiday, Group Life Assurance, Group Health Insurance, free eye tests, flexible working options, and lots more!